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Customer Service
FAQ - Frequently Asked Questions
Order Status
Has my order shipped?
You will usually recieve a shipping notification via email. However, since some items ship directly from our vendors,
notification practices may vary. We request that all vendors notify us when a package has been shipped so that we might
update our records with your shipping information. To see this information, click the "Your Account" button located at the
top of every page.
How do I track my order?
To serve you better we have set up an order tracking page to help track orders.
Along the top portion of all of our web pages is the "Your Account"
button. Simply click on this "Your Account" button, and then on your order number, and we will find
all of the tracking numbers for that order, and display the tracking information, directly from the shipping carrier.
When will my backorder arrive?
Of course, the arrival time will vary, depending on how long it takes us to get your items from our vendors.
If the estimated time appears to be greater than two weeks, we will notify you via email. If the delay exceeds
30 days, then we will ask whether you would like to backorder or substitute another item.
My order never arrived! What do I do?
First determine whether you have allowed enough time. Order processing usually takes 3 or 4 days, and shipping
usually consumes another day. The delivery time from our door to yours will depend upon the carrier you selected,
and the type of delivery. The average transit time is 2 to 4 days, depending on distance. So you should allow at least
5 days, but usually no more than 10.
If you still think the package is overdue, next check the shipping information in "Your Account". There may be an
update there. If you still need help, then feel free to contact us (see Contact Us on the left menu).
Pricing / Billing
What are my payment choices?
We accept two methods of payment: credit cards and gift certificates.
We accept the major credit cards Visa, MasterCard, American Express, and Discover to fullfill you order.
Gift Certificates may be purchased online, and used much like a credit card.
When will my credit card be charged?
Credit card association rules say that we should ship your order in no more than seven days after we charge your
card. Since most of our products ship in three days or less, we charge your card at the time your order is placed.
Do I have to pay sales tax?
Virginia's Best is only required to withhold Sales tax for our customers
that reside in the State of Virginia. If you are a business within
the State of Virginia, and you have a reseller or tax exempt certificate,
that identification may be faxed to us at 804-201-9311, and we will
not be required to withhold sales tax for your orders.
How do I get a copy of my receipt/invoice?
The confirmation page of the checkout process can be used as an
invoice, if printed. All of our orders are shipped out with new
invoices along with the merchandise.
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Service FAQ
